Phone Number: 716-550-2618
Copyright © 2007 Bourdage Consulting
Social Intelligence
Bourdage Consulting has a mission to strengthen their client’s social intelligence by teaching the essential principles and skills that focus on developing and strengthening interpersonal relationships during social interactions.
Principles of Social Intelligence
o Developing a manners mindset
o The tools of Social Intelligence
Creating Personal Presence
o The importance of first impressions
o Proper posture
o Eye contact
o Walking properly
o Degrees of formality
o Respect and hierarchy
Greetings
o Principle of situational awareness
o Proper introductions
o Proper forms of address
o Using titles
o Shaking hands
o Nonverbal communication
o How to use interpersonal space or territory
o How to deal with the hand holder
o How to deal with a hugger
o Doing homework on who you are meeting to help with introductions
o Introducing yourself with a 15 second sound bite
The Art of Conversation
o Rules of conversation
o Understanding tone and pace
o Adapting to different communication styles
o Different types of conversation
o Opening topics of conversation
o Directing conversation; the leading principle
o Conversation at small or large functions
o If silence, then what
o Cutting in on a conversation
o Excusing yourself from a conversation
o Active listening: the two way process of conversation and information
o Importances of small talk; start a "mental contact file”
o Body language; projecting confidence
o Closing a conversation
o Communicating in public and private
Dinner Etiquette
o Understanding table settings
o Proper use of cutlery
o Understanding stemware
o Proper use of napkins
o Proper way to eat different foods
o Conversation at the table
o Pacing the meal
o Dealing with accidents and awkward situations
o Posture at the table
o Consuming alcoholic beverages
o Non-alcoholic beverage options
o Dealing with service staff
o Cultivating staff
o Paying the bill
o Tipping for services